September 28, 2021

Key Factors for Telehealth Project Success

Partners in Cloud: Key Factors for Telehealth Project Success

Our teams have witnessed some major disruptions during the last 20 years of working in the HIT space. And healthcare tech has seen amazing growth in the last decade — but a pandemic has accelerated things even more. This is especially true in tech solutions expectations where roadmap rollout timelines shriveled from years to months, pushing healthcare companies into uncharted waters. 

For companies like yours, this means you need to rethink the way you manage health tech projects in order to adapt to the next normal. We identified three factors to take into account when planning a telehealth project.


1. Prepare a solid business plan

To ensure a telehealth project’s success, companies first need to think about the business requirements. Unclear business goals and blurry success plans can lead to scope uncertainty, lack of proper architecture design, and bad development practices. What has proven beneficial for us at Vicert is joint, multisector cooperation that helps us combine in-depth health tech skills and managerial knowledge. 

At the beginning of a project, companies have to have a broad domain experience in order to solve problems before they become obstacles. Analyzing pain points, understanding business objectives, and designing a technology solution that meets the overall company’s vision are all of great importance.

It is crucial that the entire team has an understanding of their role in enabling business success. This Agile methodological principle goes hand in hand with understanding responsibility, ownership, decisions, and who has the authority to make them. The end goal is that the whole team supports each other in the fulfillment of a business outcome. (Read more about it here).

2. Find the right partner

Recently, speakers at the World Economic Forum noted that many healthcare facilities and operations are working at maximum capacity. Since the beginning of the pandemic, telehealth technologies have been providing massive support to medical systems and were the answer to the high pressures.

However, telehealth project failures can pose a significant threat. From finance to patient safety, and quality of care consequences for healthcare organizations, a telehealth project that goes wrong can cause multilevel problems.

What has always proven beneficial is having a good network of trustworthy partners. Creating this network and being loyal to customers prepares you for the future in the long term.

For us at Vicert, it was our partnership with companies like Microsoft, AWS, Redox, and Human API that helped us to follow the latest industry trends and push the boundaries. You can find a list of our case studies here and find out how we managed to untangle difficult problems and successfully manage some of the most complex digital health projects.

3. Find a cloud that suits your needs

Cloud providers such as Amazon, Microsoft, and Google employ some of the most advanced technologies that are successfully deployed in the HIT space. However, choosing the right cloud solution can be a bit complicated. Healthcare companies that are migrating or deploying their solutions in the cloud have to carefully weigh their internal resources and capabilities. 

Usually, the process of migration to the cloud means that the companies need to dismantle and transform the current solution in a fast-paced environment, which also often includes some heavy refactoring.

A lack of adequate architectural design and tech stack can cause a project failure at the very beginning. Our engagement manager, Milos Kowatschki underlines the need for team effort in the development of PoC in order to verify that the right tech stack is chosen. “Currently, with such a vast technological landscape, it is easy to pick the wrong technology for the desired outcome.”

Additionally, companies have to achieve and maintain compliance in the cloud. If you don’t have the internal knowledge and skills needed for these processes it is a good idea to work with an external team specializing in health tech and with hands-on experience migrating companies to the cloud. This will enable you to build a stable infrastructure with many long-term cost benefits.

Vicert has successfully developed more than 300 digital health solutions. Through the utilization of the latest digital health technologies, we have been able to deliver solutions from inception to production while standing alongside companies throughout their journey. Start here to learn more

Author: Digital Health Team
Like this article? Share it!